Frequently Asked Questions
Setup App Compatibility
Product Description
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How easy is it to install the device?
Installation is very simple. The device comes with adhesive tape and a lanyard, so you can mount it on a wall, hang it inside a pet crate, or place it on a flat surface. No tools required.
What devices and operating systems are supported by the app?
The ALAZUR app is compatible with iOS devices running version 13.1 or later and Android devices running version 5.2 or later. iOS users can download the app from the Apple App Store, while Android users should visit the official ALAZUR website to download and install the app.
Is setup difficult for someone not tech-savvy?
Not at all. The setup process is quick and user-friendly. Just power on the device, download the app, and follow the guided steps. Real-Time Monitoring Alerts activates automatically—no SIM installation or technical skills required.
How to enable or disable notifications (including Email, WhatsApp, and App notifications)?
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Regarding Android Download Issues
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What to do if the device has not been activated for a long time?
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Regarding the display issue on the 0.91-inch screen of the device?
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Real-Time Monitoring Alerts
Will this device alert me if the power goes out in my RV or home?
Yes, it will immediately notify you via app, email, or WhatsApp when a power outage occurs. It also includes a backup battery for continued monitoring.
What types of alerts does the monitor send?
Alerts are sent for power outages, high/low temperature, and high/low humidity. These come through the app, WhatsApp, or email instantly.
Will this help me keep my dog or cat safe in my RV while I’m away?
Yes, it continuously monitors the environment and sends instant alerts if unsafe conditions are detected—helping you act fast to protect your pets.
How long will the monitor work during a power outage?
The backup battery can support monitoring and alerts for up to 3~ 5 days after a power loss.
Regarding setting the temperature and humidity thresholds of the device.
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Charging Disconnection Alert Description?
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Functionality Customization
What are the physical dimensions of this monitor?
It measures 3.78 × 1.46 × 0.9 inches—compact and easy to place in tight or mobile spaces.
Is this suitable for reptile tanks, wine cellars, or greenhouses?
Yes, it’s perfect for any space where consistent temperature and humidity are crucial.
Can I monitor multiple devices in different locations?
Yes. You can add multiple ALAZUR monitors in the app and manage them all individually.
Can this monitor protect equipment in a server room or tech cabinet?
Definitely. It’s ideal for server rooms or electronic enclosures where temperature stability is essential.
Cellular Network Service Plan
Does this temperature monitor require Wi-Fi or Bluetooth to work?
No, it uses 4G LTE cellular connectivity, so you don't need Wi-Fi or Bluetooth. Perfect for RVs, pet spaces, and remote locations.
Is there a monthly subscription fee for the cellular service?
No monthly fees. You get 2 years of service included, and after that it's just $29.99 per year.
How do I know if the device is compatible with my location’s network?
The built-in 4G LTE SIM works with AT&T and T-Mobile networks in the U.S. Activation is automatic—no SIM card installation needed.
Contact Us
How to contact ALAZUR APP customer service?
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Data Problem
How to export historical data?
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